Privacy Policy

This Privacy Policy explains how Hosting Services, Inc. trading as THG Hosting (“THG Hosting”) collects, uses, maintains and discloses information collected from our customers, visitors to our websites, individuals who contact us and visitors to our customers’ websites (all: “User” or “Users”). Please review our Privacy Policy in conjunction with our Acceptable Use Policy (AUP) and, if applicable, your contract with us. The purpose of this Privacy Policy is to provide Users with an understanding of what types of information we collect, how we treat it, and choices they may have related to this information. We reserve the right to change our Privacy Policy at any time. Any changes to this Privacy Policy, other than necessary to remedy typographical errors, will be announced on our home page, as well as in email to the primary address Users have on file with us.

Information Collection and Use

We rely on the following legal basis, under data protection law, to process your personal information:

Marketing & Email Correspondence

THG Hosting will use Users’ names and email addresses to send newsletters to them. These newsletters include information on promotions, services, and company information. We will contact you for marketing purposes where we have your consent or on the basis that it is necessary for the purposes of our legitimate interests. Out of respect for User privacy, we provide Users a way to unsubscribe in each promotional email.

We will send Users service-related announcements on occasion when it is necessary to do so; for example, if there is network maintenance, Users will receive an email. Users may opt out of these communications by clicking the unsubscribe link provided.

If Users do not want to receive our newsletter and promotional communications, they may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at: sales@hosting.thgingenuity.com.

Third-Party Sharing

We will share Users’ personal information with third parties only in the ways that are described in this Privacy Policy. These third parties include credit card processors, technology vendors chosen by Users to be included in the services, and bandwidth providers. We do not sell User personal information to third parties except as described in this Privacy Policy. We may also disclose User personal information:

THG Hosting may aggregate information covered by this Privacy Policy and disclose it outside our business. This information will not identify Users individually.

Where we have responsibility for processing Users’ personal information and we transfer such personal information to a third party agent who is acting on our behalf, we will, under the Privacy Shield Principles, remain liable if our third party agent fails to process such personal information in a manner consistent with the Privacy Shield Principles unless we prove that we are not responsible for the event giving rise to the damage.

Linked/Advertiser Sites

From time-to-time, we may include links or banners for third-party sites, including sites that advertise. This privacy policy does not govern the information these sites collect when you visit them. These sites may know that you have visited them from our site.

Security

The security of Users’ personal information is important to us. We use commercially reasonable standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. When Users enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Electronic communication (for example: email, online chat, or instant messaging) that Users may send THG Hosting may not be secure unless THG Hosting advises Users in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to THG Hosting through unsecured electronic communication.

Overseas Transfers of Personal Information

THG Hosting needs to store your personal information and payment information on databases in the US. THG Hosting complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce (https://www.commerce.gov/page/eu-us-privacy-shield) regarding the collection, use, and retention of personal information transferred from the European Union to the United States. THG Hosting has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Data Retention

We will retain User’s information for as long as their account is active or as needed to provide Users services. If Users wish to cancel their account or request that we no longer use their information to provide them services, contact us at billing@hosting.thgingenuity.com. We will retain and use User information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Following termination of the Users’ agreement with us, Users will have no access to this information, and we may delete it for any reason, at any time.

Your Rights

If you are a user based in the European Economic Area (EEA), you may have certain rights in respect of your personal information, including the right to access, correct, and request the erasure of your personal information.

Upon written request, we provide Users with access to personal information they have provided to us. In most cases, we will need verify your identity by further means. Users can access this information by e-mailing us at billing@hosting.thgingenuity.com. If their personal information changes, Users may correct, update, or delete inaccuracies through https://cp.100tb.com. If Users are having trouble accessing the contact address above, our customer support team can assist them, and they can be contacted at 1-888-395-0752. Users may also contact us at the address below to correct, amend or delete information we maintain about them.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, you should contact us using the details below. You are also entitled to raise your concerns with your local supervisory authority for data protection. Furthermore, THG Hosting is committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.

In compliance with the Privacy Shield Principles, THG Hosting commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact THG Hosting at: abuse@hosting.thgingenuity.com.

Dispute Resolution

You can raise any concerns with us at abuse@hosting.thgingenuity.com or with the EU data protection authorities.

Please also note that under the Privacy Shield Framework you are entitled to invoke binding arbitration provided that (i) prescribed procedural rules are followed and (ii) specified conditions are satisfied, all as set out in Annex 1 of the Privacy Shield Framework – for further information please see https://www.privacyshield.gov/article?id=A-Scope

Business Transitions

In the event THG Hosting goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, Users’ personal information will likely be among the assets transferred. Users will be notified via e-mail of any such change in ownership or control of their personal information.

Contact Us

If Users have any questions or suggestions regarding our Privacy Policy, please contact us at: +1-888-395-0752 or sales@hosting.thgingenuity.com. However, if a particular section of this Privacy Policy has a specific contact point, Users must use that point.

THG Hosting
Re: Privacy Policy
517 W 100 N, Suite 225
Providence, UT 84332

THG Hosting will be subject to investigatory and enforcement powers of the Federal Trade Commission (FTC) if necessary.

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